Support

Q: How do I set up training for my team?

Use the contact form and mention that you are enquiring for a business. We set up a private training area for your organisation, where you can invite employees and see their progress and certificates.

Help

Answers to common questions, and how to reach us if you need something else.

Your account

Do I need an account?
You can browse lessons, courses and the Practice Lab without one. You need a free account to buy, track your progress, save items and earn certificates. Create one here.

I forgot my password.
On the Log in page choose the forgot-password option and enter your email. We'll send you a reset link. If nothing arrives, check your spam folder.

How do I change my details?
Open your Profile page to update your name, phone number and job title.

Lessons, courses & buying

Can I try a lesson before buying a full course?
Yes. The Lessons page lets you buy and read individual lessons on their own. Each lesson is separate from the course it may belong to, so you can try the teaching style first.

How do I pay?
Payments are taken securely by PayPal, in pounds sterling. We never see your card details.

I paid, but I can't see my lesson or course.
Check you are logged in with the same account you bought with, then look in My Learning. Purchases normally appear straight away, along with a confirmation email. If not, email us with your account email and the item name and we'll sort it out.

How do promo codes work?
Enter the code before you pay. Some codes only apply to certain lessons or courses. If a code isn't accepted, check it was typed exactly and that it applies to that item.

Can I get a refund?
If something went wrong with your purchase, email us and we'll review it. See section 5 of our Terms for details.

Quizzes & certificates

I failed a quiz. Can I try again?
Yes. There is a short wait after a failed attempt, then you can retake it.

How do I get a certificate?
Pass the quiz or assessment at the end of the lesson or course. You'll get a digital badge and a downloadable PDF certificate. See the Certifications page for what each type covers.

The Practice Lab

What is the Practice Lab?
The Practice Lab has interactive calculators and exercises so you can apply what you've learned, rather than just reading about it.

Business & team training

I was sent an invite by my employer.
Open the link in the email and log in, or create an account using the same email address the invite was sent to. Your organisation's training then appears in My Learning.

What can my employer see?
Your organisation's managers can see your progress, quiz results and certificates for their training only. See our Privacy Policy.

How do I set up training for my team?
Read about private team training, then use the contact form and mention that you're enquiring for a business.

Still need help?

Email us at support@oeeguru.com and we'll get back to you. Please include the email address on your account. For a specific course or a business enquiry, use the contact form.